SNEL's Technical Documentation services aims to leverage the extensive knowledge acquired from its R&D engagements and translate this into accurate & well streamlined product documents. SNEL Technical Documentation team has been helping our customers in delivering high-quality documentation on time and on-budget every time.
We have established our capability in providing end-to-end technical documentation solutions to our customers. Our Technical Documentation team in Bangalore currently works on the Enterprise & Wireless domain covering Ethernet router switches, WLAN products, Switch Managers and VPN products
We come with a unique blend of best in class documentation processes coupled with subject matter expertise in the telecom domain. Our team has the capability to provide detailed documentation process lifecycle model that fits into your process requirements. We have a dedicated and highly-skilled team of technical writers, editors, illustrators, and project managers, in Canada and India. We can work in various engagement models that best suits your requirement – Onsite, Offshore, a combination of both.
SNEL’s team of engineers conducts comprehensive planning and remote optimization activities for global customers across UK, France, Denmark, USA, Canada and the Latin American regions as part of a core group of the global operation center in India of our customer. Our engineers are conducting 2G, 3G & 3.5G planning and remote optimization activities for service providers across the world and moving towards 4G network services
SNEL has always been at the forefront of the technology sphere and this project reaffirms our position as the preferred technology services vendor in the Radio Engineering space.
SNEL has been providing consultative support to leading service providers in India in achieving high quality standards in their installation and maintenance practices.
Our consultants are conducting audits of radio sites of the service provider across 19 circles in India. We use a proprietary audit model for assessing network quality that is based on relevant recognized industry standards. We have been delivering site-wise as well as comprehensive recommendations to improve the service quality levels among their internal execution teams. Our findings have resulted in significant reduction in capital spending on services as well as maintenance expenses for the service provider.
SNEL’s RF Audits and Benchmarking activity has helped service providers in India, Middle East and Africa to compare against competition on various performance indicators including perceived voice quality metrics. Our benchmarking reports include comprehensive market wise summary of service provider performance against competition.
We have conducted first-of-a-kind independent, third-party objective benchmarking of six service providers across 39 cities in India. The delivered benchmarking output has enabled network carriers to correlate benchmarking data along with customer satisfaction index to get a 360-degree view of their performance. Our customers have used our reports to assess relative performance of their networks to competition, identify and track root cause of network problems, analyze consumer performance and churn as well as determination of capital allocation.
SNEL Technical Support Services (TSS) Team have been successfully executing Support programs for providing Remote and Onsite Technical Support Services while following structured processes for executing these programs. Customer Satisfaction is a key focus for SNEL Technical Support team activities.
Our Technical Support team has driven a major network Mobile Number Portability conformance rollout / upgrade program pan India for a valued customer that involved lab trials, live network hardware and software upgrades, all levels of Technical support and professional services. We implemented and supported this activity for more than 9 operators in India across all circles with more than 225 nodes/platforms/servers in a shortest possible timeframe of 3 months.
SNEL has a large team at a customer global network management center in India that is involved in Network Surveillance, Fault Management, Performance Management, Software Upgradation, Configuration & Change Management as well as Integration support tasks on a round the clock basis. Our team working remotely has been ensuring uptime of international network carriers across Australia, Norway, Denmark, Mexico and Bangladesh.
With focus on high network availability, responsiveness and customer orientation, SNEL has a strong network surveillance expertise.
SNEL provides training services to service providers, network equipment vendor companies, independent engineering companies to enhance their skills and capabilities. SNEL has a wide range of courses to offer to cover the comprehensive learning needs of the customer. We offer technology trainings covering basic technology concepts to standards trainings and next generation technology concepts as well as product trainings on a wide range of equipments. SNEL offers product architecture trainings, engineering concepts courses and O&M procedures courses on various OEM products in partnership with the equipment vendors. Our campus offers state of the art training facilities with existing capability to provide simulation in training rooms for hands-on network operation training classes.
E-learning has been a successfully growing business for SNEL over the years. SNEL's E-learning division provides complete range of training design and development services based on the instructional design theories, strategies, and methodologies suited for online learning.
We have dedicated and highly-skilled teams of instructional designers, graphic designers, editors, ID QAs who together ensure a learner effective online learning and training curriculum as per the customer requirements.
We design and develop very engaging online Web-based Training (WBT), Computer-based Training (CBT), and Classroom-based or Instructor-led Training (ILT) modules for our customer organization's employees, clients, and partners. We develop both technical and non-technical learning modules using real-life scenarios to motivate users to learn.
SNEL has successfully rolled out tens of thousands of wireless cellular sites with an average of 500 sites per month on an end-to-end turnkey project model. SNEL has worked with all the major Tier-1 equipment manufacturers covering deployments for major service providers across India, Bangladesh, Australia, Vietnam and Papua New Guinea. With a dedicated team of 250+ engineers backed by strong project execution expertise and sub-vendor network, SNEL provides services across technologies from the traditional wireless and transmission technologies to new-age technologies such as Wimax, 3G and IMS equipments
Being a communications focused organization Sasken has designed, implemented and managed high availability networks, taken on stringent service level agreements and have delivered to perfection. Given our experience on captive design centers, we understand the intricacies of handling the IT infrastructure support required for setting up and managing environments that span across development, test, engi-neering and operations projects. We have run datacenters, implemented virtualization projects, managed service desk & end-user computing, deployed enterprise assets, local and wide area networks as well as wireless networks. Over the last few years, we have developed strength on various industry standard tools and processes for maintenance of the IT network. At Sasken, we care for your network and will give the right level of attention that it deserves.